Peer Support

Call or text the NPWC Resource Line: 775-404-3307, Option 3 to be connected with a free and confidential Peer Supporter.

Why Peer Support?

Clinicians carry a unique kind of weight—responsibility for others’ lives, complex decisions, and high-stakes environments where there is often little space to process what they’ve experienced.

Peer support offers a different kind of care: connection with trained clinician peers who understand that reality firsthand. It creates a confidential space to talk through difficult moments, feel less alone, and make sense of what you’re carrying—without judgment, documentation, or evaluation. Participants are thoughtfully matched with a peer from their own profession—for example, physicians with physicians and nurses with nurses.

This is support built for clinicians, by clinicians, grounded in shared experience and mutual understanding.

“Peer support promotes wellbeing by supporting clinicians during times of heightened stress and vulnerability. Peer support offers a safe way for clinicians impacted by events to talk about their experience and emotions with someone who has empathy from having ‘been there.’ While we are not fixing a clinician’s problems, we offer both support as well as strategies that have helped other clinicians in similar situations.” - Leading Clinician Peer Support Expert, Jo Shapiro, MD

Getting started is as simple as 1, 2, 3.

Contact Peer Support Line

Call or text: (775) 404-3307.

If calling, select Option 3 to leave a voicemail for the NPWC Peer Support Administrator.

Peer Supporter Calls You

You will be matched with a peer (physicians with physicians, nurses with nurses, etc.) who understands. They will call you directly. Please note that return calls may appear as private or unknown numbers—thank you for answering if you’re able.

Confidential Conversation

You’ll have a confidential conversation with a trained Peer Supporter who is there to listen and support you, no matter what challenges you’re facing, personally or professionally. No notes or other materials are created or retained.

Frequently Asked Questions

  • Peer support is confidential, non-clinical emotional support from trained clinician peers after stressful or difficult experiences in healthcare.

  • Physicians, APPs, RNs, and other healthcare professionals across Nevada. You will be matched with a peer — physicians with physicians, PAs with PAs, etc.

  • You can reach out anytime. If you’re experiencing overwhelm, burnout, difficult patient outcomes, adverse events, workplace conflict, moral distress, or personal stress.

  • When you call or text the peer support line, you’ll be asked to provide a few basic details, such as your first name, phone number, and whether you are a physician, APP, RN, or other healthcare professional.

    To help us make a thoughtful match, it’s also helpful to have a general sense of what’s bringing you to peer support. There’s no need to share specifics—just a broad idea is enough. This might include experiences such as an adverse event or patient complaint, workplace conflict, feelings of overwhelm, or significant life events like divorce, illness, or increased caregiving responsibilities.

    Using this information, we select a trained peer supporter who is well-suited to provide meaningful, confidential support and they will reach out to you.

  • This is a statewide peer support program, not tied to any single health system or employer. For many clinicians, this creates more space for anonymity—especially if you prefer to speak with someone outside of your immediate workplace or professional circle. If helpful, you may also use a pseudonym when you reach out.

    We are committed to protecting your privacy and creating a safe, confidential space for support. No notes are taken, and your participation is not documented in any way.

    Confidentiality is maintained to the fullest extent possible. However, if intent to harm yourself or others is shared, confidentiality may be broken in order to ensure the appropriate support and care is provided.

  • NPWC peer supporters are trained clinicians from across Nevada who understand the unique challenges of working in healthcare. Each peer supporter has completed specialized training through the NPWC, equipping them with the skills to provide meaningful, confidential, and compassionate support to their colleagues. Peers are matched according to credentials and experience — physicians with physicians, nurses with nurses, etc.

  • Peer support conversations are confidential, supportive, and non-evaluative. You’ll speak with a trained clinician peer who is there to listen, help normalize what you’re experiencing, and offer understanding based on shared professional experience.

    These conversations are not therapy, assessment, or formal evaluation. The focus is on connection, support, and helping you process difficult experiences in a safe and confidential space.

  • No. This is a confidential, statewide peer support program, and participation is not shared with your employer or licensing board. The goal is to create a safe, supportive space where clinicians can reach out without concern about professional repercussions.

    If helpful, you may also use a pseudonym when you reach out.

  • Your peer supporter will typically reach out within 24 business hours.

  • No. This support is free of charge.

Call Now: 775-404-3307

Call or text the free peer support line to be connected with a trained clinician peer. Support is confidential, non-judgmental, and available when you need it.

You don’t have to navigate this alone—your peers are here and ready to listen.

This is not
a crisis line.

  • If you are having a life threatening emergency: CALL 911

  • For immediate help with suicidal thoughts, contact the Suicide and Crisis Lifeline by calling or texting 988, or use their Lifeline Chat.

  • If you are a healthcare professional in Northern Nevada and in crisis, confidential help is available through the Renown Crisis Care Center located 480 Galletti Way, on the Northern Nevada Adult Mental Health Services campus. Ask for “Code Phoenix” to access discreet, private care, including a back-door entrance and enhanced confidentiality protections.